DCHS Quality Conversations



The time we spend with our patients, clients, and each other is an important resource for improving clinical outcomes and health and wellbeing outcomes.

The Quality Conversations programme aims to support us to get the most from that time by providing us with a set of tools and resources for use in day to day practice.

The importance of wellbeing

What does Quality Conversations mean for DCHS?

Quality Conversations - a person centred approach

A Quality Conversation is a considered, person-centred approach to an interaction which takes in to account the underpinning goals for both sides, including an understanding of the factors underpinning and contributing to a patient’s health and wellbeing.

Wider determinants of health & inequalities

What should frontline staff listen for as a sign that a patient is not coping?

What should frontline staff look for as a sign that a patient is not coping? (face to face observations)

What should frontline staff look for as a sign that a patient is not coping? (observations in the home 1)

What should frontline staff look for as a sign that a patient is not coping? (observations in the home 2)

Thinking about Inclusion & Diversity


Quality Conversations during Covid-19

Now more than ever Quality Conversations matter.

Top tips for having Quality Conversations, click here


Looking after youself is just as important as caring for your patients.

Our DCHS staff wellbeing team has planned a different focus or reflection for each month of 2019.  We thought we would share this with you.

Download poster here

Health coaching in action - a patient's view

We have produced a video - Ann's story - to help us to think about the impact of Quality Conversations

Quality Conversations - Toolkit

Quality Conversations draws on practitioners clinical, listening and coaching skills . 

DCHS uses the GROW coaching model. (You can find out more about this model on the Quality Conversations training sessions.)

DCHS has also developed additional resources to support staff to reflect and consider their response to issues raised by their clients. Quality Conversations tools:

How to begin ....

How to ....


Quality Conversations training

Please click on the image to view the Quality Conversations training slides.


Additional training slides - here


Quality Conversations - information for Leaders

Quality Conversations is a change programme with behaviour change methodology at it’s heart.

  • Developing Quality Conversations in DCHS (QC Toolkit)
  • Quality Conversations and Appreciative Enquiry (more to follow)
  • Quality Conversations Peer Coaching Network (contact list)
  • Implementing  Quality Conversations in your team
    We have developed a unique development opportunity for clinicians and frontline staff.  Please encourage as many staff as possible to sign up for our Quality Conversations training programme. More dates will be published soon.

Key messages & signposting to other services (onward referral)

Onward referral  - here are some useful links to services and support that you can refer on to

Key messages

Training opportunities

Other Resources - NHS Apps Library

NHS Digital has produced/tested or approved a number of useful apps.  Here are some examples of the free apps that are available.

Active 10 walking tracker

Couch to 5K

 Baby buddy (pregnancy support)

Catch it (mental health)

Change4life food scanner


Link to NHS Apps Library