Care Home Support Service

We are a multidisciplinary team consisting of registered staff including  Nursing, Physiotherapy, Occupational Therapy, Speech and language Therapy, Pharmacy, Podiatry and Continence services.

We will be providing a virtual service for non urgent needs to support the care home provider in the ongoing care of their residents during the pandemic. Please contact us by phone or email for advise and support and where necessary we will signpost you to information or services that best suit your request.

In case of any urgent queries please escalate to either 999 or 111-9-*6 - this includes any urgent End of life needs.

Update: The Adult social care COVID-19 winter plan , published Sept2020, sets out the key elements of national support and actions for local authorities, health organisations and providers for this coming winter.  A large part of this support will continue to be based on the information from providers to Capacity Tracker.

As a result, and to respond to feedback, the questions included in the Capacity Tracker will be updated over the next couple of weeks. Areas will include:

*             An updated set of infection control questions (these will support access to the new infection control fund).

*             Capturing numbers of staff and residents who have had flu vaccinations.

*             Visiting in care homes

Other questions may be added in response to provider needs. We do not require you to take any action immediately and we will be in touch shortly regarding the dates of these changes.

 

Please continue to keep your information updated daily, so we can monitor and support where needed.   

Capacity tracker leaflet for Care Home Colleagues   

                   You can now update the Capacity Tracker on the go

You can now link a GP practice to your home

 

Q&A Online Sessions for care homes across the Midlands, on the Capacity Tracker- Every Thursday 11am -12pm Click here for all the details 

Director of adult social services East Midlands- Capacity tracker questions

For further information, support or a demonstration please click the below for contact details

                                     

Dear Care Home,

You should have now received a form to set up your NHS E-mail address, if your home needs the form to sign up then please contact ddccg.carehomes@nhs.net with your request.

​For all other nhs mail queries please contact ddccg.digital@nhs.net. 

When logging onto NHS Mail, there is a tick box beneath the username and password field which asks you to confirm this is a private computer.  This box will need to be ticked to enable downloading of attached documents and printing.

Welcome to NHS Mail           NHS Mail- quick set-up guide         NHS Mail- Add to outlook            NHS Mail-How to access a shared mailbox           NHS Mail-user guide for care providers

 This e-mail address will enable you to share patient information confidentially and will help with access to the virtual platform, Microsoft Teams.

             

What is Microsoft Teams?

Microsoft Teams can be used to:

• Meet: Set up video and phone meetings as and when required with members in your team
• Chat: Instant messaging with your colleagues (or any NHSmail user) on either the Teams application on your desktop or mobile device
• Call: Direct audio or video calls with NHSmail colleagues

How to use digital services in your care home

The microsite is hosted by Derbyshire County Council on behalf of Derby and Derbyshire CCG and Derby City Council.  It is intended to support Care Homes and Domiciliary Care Agencies.  It contains a page with links to useful information and websites as well as a Question and Answer page and a section where useful documents are uploaded.

To access this page please click here

                         

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Click the picture to find out the latest from Joined Up Care Derbyshire

From 6 July DHSC are starting to roll out weekly testing of staff and testing of residents every 28 days, in all care homes without a current outbreak.

Care homes will need to re-register on the care home portal to apply for regular testing.

Applications for regular testing are now open for care homes caring for the over-65s and those with dementia.

Register for regular testing here

Find out more about regular testing

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Derbyshire Testing Update May2020- Home testing for all staff and residents

​DHSC- How to take a combined nose and throat swab for COVID-19  (video)                   

Apply for coronavirus testing kits to test the residents and staff of your care home. This testing is currently only available in England and you can apply whether or not any of your residents or staff have coronavirus symptoms. At the moment, you can only get tests if your care home looks after older people or people with dementia.

Apply for coronavirus tests for a care home​                                             

If you think your care home has a coronavirus outbreak or recognises it has its first potential symptomatic case or cases of COVID19 but no one has been tested yet, your local health protection team will carry out the first tests. You should contact the local PHE Health Protection Team (HPT) on 0344 225 4524 Option 1 PHE Health Protection Team (HPT) will contact DHU Healthcare who will arrange for testing of symptomatic patients

 

For more information and advice on symptoms please go to https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Are you a key worker and currently self-isolating because either you or a member of your household is showing symptoms of Coronavirus (COVID-19), or do you line manage a colleague who is currently self-isolating for the same reason?

DHSC- Link for staff testing

DHSC- Home Testing FAQ and Guidance 

PLEASE REMEMBER THE TEST IS ONLY VIABLE UP TO FIVE DAYS AFTER A PATIENT FIRST SHOWS SYMPTOMS.  IT IS OF GREAT IMPORTANCE THAT YOU BEGIN THE PROCESS OF REQUESTING A TEST WITHOUT ANY DELAY, IDEALLY FROM DAY ONE OF SHOWING SYMPTOMS

Care home testing webinars

Every weekday morning, we are hosting webinars on the ‘whole’ home swab testing process. In ‘whole’ home testing, all residents with or without symptoms and asymptomatic staff are tested. 

We strongly recommend care homes yet to carry out whole care home testing and particularly care homes, about to receive their test kits, attend a webinar.  

You will be able to gain a better understanding of the whole home testing process, share top tips, and ask questions. 

Additional dates and times are added on an ongoing basis Register for Webinars here

Testing, capacity and COVID Webinar - A short webinar from the National Mental Capacity Forum

 

Skills for Care launches advice line for front-line managers- The advice line will offer bespoke advice to registered and front-line managers who are managing CQC regulated adult social care services.

This advice line is open between 9.00 – 17.00 Monday to Friday on 0113 241 1260 and managers can find out more at: www.skillsforcare.org.uk/adviceline

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Are you Leading and managing staff through this crisis situation? See the below videos for support.

Making difficult decisions

Leading through uncertainty

4 Ways to achieve top results from your short staffed team

Reducing stress within your team

 

Guidance for Managers and Decision Makers in Supporting Care Home Workers during COVID-19

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How to check the identity of a CQC inspector

If you are contacted by someone claiming to be a CQC inspector who tries gain access to services or information please:

• consider whether they are asking you for information we should already have (such as the name of your registered manager).
• bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

 Visit our website for further information.

Social Care Blog: Make caring visible

This year, Carers Week is all about ‘Making caring visible’. Anita Wadhawan, DHSC Unpaid Carers policy advisor, shares updates on DHSC’s Carers Action Plan.

Highlighting collaborations with sector partners including SCIE and Carers Trust, Anita explains why support for unpaid carers is even more vital in these times of lockdown.

https://socialcare.blog.gov.uk/2020/06/09/make-caring-visible/?wp-linkindex=10&utm_campaign=Social_care_coronavirus_weekly_&utm_content=dhsc-mail.co.uk&utm_medium=email&utm_source=Department_of_Health_and_Social_Care

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Well Done to the The Firs Care home in Breaston who have been acknowledged by visiting DCHS staff.

"The Firs care home in Breaston have been doing an amazing job to prevent their patients catching Covid-19. They are a private run care home who have changed the entrance doorway to prevent visitors entering the patients area, PPE is available in the entrance with washing facilities, Patients are brought to us by staff wearing full PPE, Patients are having their temperature checked daily & visitors have been prevented from attending currently, Staff are also getting changed into uniforms at work . With all this going on, care is still fantastic, Patients Appear happy, VE celebrations were upheld & they are trying their best ( & being succesful ) in preventing any patients catching the virus."

https://www.surveymonkey.co.uk/r/TJKVFNB

Create your own user feedback survey

The Care Home Support Service will be available

Monday to Friday 9am – 4pm

Contact us:

      

dchst.carehomesupportservice@nhs.net

         

01773 546835

 

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End of Life Support –

There is a telephone support line that offers advice and guidance to Care Homes and Domiciliary Care Agencies specifically in relation to supporting those who are at the end of life.  This service is available 7 days per week 8am-8pm. Dial 111-9-*6

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In case of any CCG related queries-

There is a dedicated CCG inbox for Care Homes linked to the DDCCG Covid 19 inbox ddccg.carehomes@nhs.net 

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Caring for People with Advanced Dementia and Palliative care needs

NHS service for care homes and supported living services to get support. 

9am-5pm Monday to Friday.

Please click here for more information.

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CMHT contacts are:

Amber Valley - 0300 123 2673

Bolsolver and Claycross – 0300 123 3371

Chesterfield Central – 0300 123 3372

Derby City – 0300 123 4011

Erewash – 0300 123 3375

High Peak and North Dales – 0300 123 3374 (HP) 0300 123 3373 (ND)

Killamarsh and Chesterfield North – 0300 123 3370

South Derbyshire and South Dales – 0300 123 3376

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Need a DENTIST?

Community Dental Services, Please be aware they don’t provide out of hours services.

https://communitydentalservices.co.uk/patient-information/referrals/derbyshire-referrals/

FOR OUT OF HOURS

Derby:

Nationwide Healthcare Providers Ltd (subject to contract).

Normanton Road Family Dental Centre,
254 Normanton Road,
Derby, DE23 6WD

(01332) 242526.

 

Chesterfield

Thorpe and Hanji

Ashgate Dental Practice,
138 Ashgate Road,
Chesterfield, S40 4AQ

(01246) 232606

https://mouthcarematters.hee.nhs.uk/

www.nice.org.uk/improving-oral-health-for-adults

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Wheelchair Services 

Alfreton Road
Derby DE21 4AQ

Barlborough Link
Midland Way
S43 4WW

Tel: 0808 169 8747

General enquiries: derbyshire@ajmhealthcare.org

NHS email: wheelchairservice.derbyshire@nhs.net

 

Derbyshire Care home Whatsapp Group

Register your interest to join with Lucy.McDonald@skillsforcare.org.uk

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  Groups:

• Care Home Managers Support: UK
• Skills for Care Registered Managers Members
• Care Home Network (RCN)

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The Care Workforce app

Available to download from Apple App Store and Google Play Store, as well as being accessible online at https://workforce.adultsocialcare.uk

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The "React To" series of training and pocket guides are available to download from Apple App Store and Google Play Store as well as online at: http://www.reactto.co.uk/