Coronavirus guidance

Information for patient facing staff    Information for Leaders


How to protect yourself & others

Key messages

First NHS People Pulse - results: The findings of the first national NHS People Pulse have been published, helping us understand how well you have felt supported during the pandemic. The results are positive, gathered from 537 of us at DCHS who took part,  and also provide good constructive feedback about areas where we can boost support. Read more here. Thank you to everyone who took part. The next survey is already out – please take a few minutes to tell us what you think, deadline 25 August: (20.8.2020)

​​Coronavirus guidance – updated 24.6.2020: The government has set out its conditional plan over the next few months to return life to ‘as near normal’ as we can, as quickly and fairly as possible, in order to safeguard livelihoods and protect our NHS.  A summary of the recovery strategy can be found here


Ways of working: use of home and office environments

Covid-19 may well have changed the nation’s working practices forever. We are keen to continue gathering experiences, good and bad, and exploring the opportunities associated with more regular home-working.

We have put together self-assessments to ensure people are working safely in their home environment, alongside a clear framework supporting teams to begin using office spaces again. In most cases we will be asking those colleagues who can work from home to continue doing so for a significant part of their week.

Over the next couple of months there will be various opportunities to contribute to this discussion. We recognise there will never be a one-size-fits-all approach, so we’ve developed some guiding principles and a checklist for leaders to complete (clinical services | non clinical services), both designed to achieve a level of consistent, good practice.

Click here for full details & FAQs.


DCHS response to Covid-19 - video

Guaranteed goosebumps, and certainly the best thing you'll watch today! This short video starring so many of our incredible #TeamDCHS #Covid19 colleagues charts the DCHS experience over the last 84 days .... Well done everyone! 5/6/2020


Covid-19 - 2020 key messages

Click here to download full size version.


Social distancing when at work

The importance of distancing: It is vitally important that we all maintain the 2m distancing rule in our working environments and that we are coming into DCHS sites only when absolutely necessary. This update from William Jones, chief operating officer, outlines what we all need to do and next steps in ensuring all work spaces are safe. If your work environment makes distancing difficult, please reach out to our health and safety and infection prevention & control teams for their advice. Social distancing guidelines can be found here. 8/6/2020

Social distancing graphic: It’s so important that we all remember to maintain social distancing at work. We have produced this graphic (see below) which you can put up as a helpful reminder to us all. 4/5/2020

2m badge reminders: We’ve also developed some ‘2m reminder’ stickers for you to pop on your uniform, PPE or name badge to remind colleagues and patients to keep their two metre physical distance as much as possible. The idea came from Helen Foley, clinical practice facilitator, and we hope it helps you all feel a bit more comfortable about speaking up and explaining if you feel someone is getting too close. Or just point to your badge! If you haven’t received a supply of stickers by early June, please get in touch here. 20/5/2020

If your work environment makes distancing difficult, please reach out to our health and safety and infection prevention & control teams for their advice. IP&C triage line - E: or Stuart Pilkington, head of health and safety - E: 4/5/2020

Please click on the image or here to download your copy of this new poster.


Letting us know if you (or a member of your team) is off sick

Anybody that needs to report an absence of any sort must contact their manager in the first instance, as soon as they are aware that they cannot attend work, so that they can make arrangements for covering the gap that you will leave. Click here for more information.

Employee advice and absence reporting hotline - please note change to operating hours 
Operating hours: 9am – 5pm Monday to Friday
T: 07785 414129
E: (for any queries that don’t require an immediate response)



Guidance and support for people who are shielding

Individual risk assessments for shielders: Today (15 June) we are launching the new risk assessment process for colleagues who are in the clinically at-risk groups; including those aged 70 or over, those who are pregnant and those who have a health condition such as asthma, diabetes or heart disease. Training sessions (via Microsoft Teams) are available for managers and support materials will be available online. To book on a training session, contact E:

The intention is that a health assessment form will be completed between the individual and their manager, with support from occupational health to advise on future working arrangements. Share your experiences, thoughts and feelings with colleagues in a similar position every Monday at 11.00am – secure your place here. You can also book 1:1 coaching slots to discuss your individual circumstances and receive personalised support. E:  15/6/2020

Updated guidance was published on 31 May for people who are shielding. Please continue working from home wherever possible. We understand the next update to this guidance will be announced on 15 June. Support is available in the meantime – you can share your experiences, thoughts and feelings with colleagues in a similar position every Monday at 11am – secure your place here. You can also book 1:1 coaching slots to discuss your individual circumstances and receive personalised support. Just email: 8/6/2020


Supporting you to work differently

Supporting you to work flexibly: We have published an interim flexible working guide to further improve flexibility for parents and carers during Covid-19. Click here to download it now. 28/7/2020

Working from home guidance: This helpful guidance includes a temporary self-assessment to make sure you’re working safely at home. Just submit the completed assessment to your manager who can then consider and act on it as appropriate. Click here for more details. 28/7/2020

Agile working packs: The stock of agile working packs have now been exhausted. If you still require equipment to help you work from home, please order from procurement the usual way using this list. (31.7.2020)

Microsoft Teams: The NHS is switching to Microsoft Teams video conferencing for all NHS Mail users. What is Microsoft Teams? Click here to watch a short video summarising all the functionality it offers. In the coming weeks you should begin to see more meetings take place using Teams rather than Skype. Our colleagues in informatics have developed some really helpful guides to begin familiarising yourselves. 26/4/2020

Mobile phones and headsets: Please order headsets and mobile phones via Procurement.

Smartcard issues: 
I've locked my smartcard.  Register for self-unlocking here.

Laptop compliance
If your laptop or Toughbook is showing as ‘non-compliant’, and isn’t receiving the usual patch updates, then please log a call with the IT helpdesk.

Are you sitting comfortably?
Staying moving is crucial to keeping us physically well. Download this poster to find lots of moving support.


Useful links

The best information about Covid-19 can be found on the website.  Click here to find out more. Including information about foreign travel

Preparing for a potential second wave: You can read about how this work is being planned across Derbyshire and in Derby as part of the strategic coordination work of the Local Resilience Forum, here. It has looked at the impact that a local outbreak might have on vulnerable people in affected communities who had previously been in the shielding category and the support that they would require during a second wave. There have been recent local spikes in cases in the Glossop/Buxton area and in Ilkeston, managed via a multi-agency public health response. (20.8.2020)

Strategic Recovery Group: A survey is being carried out via this group, part of Derbyshire Local Resilience Forum, to sense check our collective recovery efforts with views of local residents. Tracy Allen, who is vice chair of the SRG, said: “Central to the recovery effort is making sure we really understand residents’ lived experience over the past few months and their hopes and ambitions for the future.” Read more here. (20.8.2020)

Mental health support line: Out-of-hours mental health support is now available to Derbyshire residents of all ages through a new mental health support line.  The support line is available between 9am and midnight, every day of the week on 0300 790 0596. (There are plans to extend these hours further). Details are available here.  (7.4.2020)


Wearing of facemasks in DCHS

Face coverings – exemptions: The government has set out a list of face-covering exemptions, as they became mandatory in shops and enclosed spaces recently. These exemptions also apply to all DCHS buildings, and include anyone under the age of 11, those with disabilities or hidden health conditions such as breathing difficulties, mental health conditions or autism. Face coverings should NOT be worn by children under the age of three. Exemption cards are available to download on More details here. 28/7/2020

What if a visitor refuses to wear a face covering? We’re displaying signage at our sites explaining the requirement for visitors to wear a face covering (unless exempt). Our telephone triage processes are being updated to remind people and sites should also have a supply of face masks to issue to patients where necessary. We are also checking the position with our fellow NHS providers for consistency. The guidance is currently:

  • Urgent presentations – refusal to wear: For urgent matters (such as our urgent treatment centres), clinicians should take a risk assessment approach to reduce the transmission risk to as low as possible and continue to treat wherever it is clinically appropriate to do so. 
  • Routine appointments – refusal to wear: Clinicians will be supported to refuse to treat on the day. They should ask that an alternative appointment is scheduled and the patient attends the future appointment with their own face covering. 28/7/2020

Staff testing

>Staff swab testing
All colleagues who require a swab test for Covid-19 should book through the national self-referral government website, and inform the employee relations team when you have booked a test. If you, or anyone you lives with, experiences any symptoms you must stay at home and self-isolate – testing needs to be carried out within 1-5 days of experiencing symptoms. You should also let your manager know and ask them to update ESR as soon as possible, or call the employee relations helpline on: 07785 414129. 28/7/2020


Test & trace

DCHS internal contact tracing

Test & trace Protocol
Contact tracing (organisation responsibilities) Flowchart
Contact tracing (staff member responsibilities) Flowchart


Updated guidance on Test and Trace for health staff: If you are providing direct care to a patient with Covid-19 and are wearing the correct PPE in accordance with the current IPC guidance, you won’t be required to self-isolate for 14 days. BUT the use of PPE in other settings (such as a staff room or canteen) will not exempt you from being considered a close contact. More information can be found here. (20.8.2020)

NHS Providers – new report: Click here  to read the findings of Standing up to the Test, learning lessons for the next phase of the national Covid-19 testing strategy, based on executive feedback from NHS trusts. (20.8.2020)

The new National test and trace programme helps trace close contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus. There is a helpful summary of the process on the BBC’s website and the government has launched an advertising campaign to explain to patients and public what the scheme is about and what to do if they’re contacted.

British Sign Language materials can be found here. (11.8.2020)

NHS Test and trace programme - what to expect
If the NHS Test and Trace service contacts you, the service will use text messages, email or phone. When you are contacted through one of these methods, you will see either:

  • Phone = 0300 013 5000
  • SMS = NHStracing – words within the text refer to NHS Test and Trace
  • Email = NHS Test and Trace

What to expect from contact tracers – contact tracers will:

  • Ask you to sign into the NHS Test and Trace contact tracing website
  • Ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • Ask about the coronavirus symptoms you have been experiencing
  • Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to your symptoms starting
  • Ask if anyone you have been in contact with is under 18 or lives outside of England.

If you are contacted and asked to self-isolate you must also ring our employee relations team to notify them: 07785 414129 or email them on: Please also inform your line manager. 23/7/2020


Test and trace – what if I’m wearing PPE?
People working in health and social care professional roles who have correctly used PPE as part of their job are not considered to be a ‘close contact’.

Test and trace programme
The new test and trace programme has been launched. In short, people who test positive for Covid-19 will be contacted and asked for details of others they've been in close contact with in recent days – close contact meaning people in their household and anyone else they have been within two metres of for more than 15 minutes. Those individuals will then be traced and asked to self-isolate for 14 days. If they develop symptoms, a test will be arranged for them. The BBC has a good summary of the process on its website. The government has also confirmed that:

  • “People working in health and social care professional roles who have correctly used PPE as part of their employment are not considered to be a close contact.”
  •  “If someone who works in – or has recently visited – a health or social care setting (e.g. a hospital or care home) tests positive for coronavirus, their case will be escalated to local public health experts, who will liaise with the relevant setting to agree on the most appropriate action. If they were wearing PPE at the time of the contact, this will not count as a contact.”



Thank you to you and your families


Looking after your welfare

As the global pandamic has evolved we have been developing our understanding of the impact of Covid-19 on colleagues and the range of wellbeing support required.
To find out more - please click the button below.

Staff wellbeing


Posters, leaflets & videos


DCHS Covid-19 response - caring safely & compassionately

The incredible response from everyone across DCHS to the coronavirus crisis has been humbling. It goes to show (again) what a truly outstanding team you are. We have started to look at the recovery and restoration of some of our services while continuing to manage ongoing pressures from Covid-19, take a look at our most recent infographic below.

Clic k here   for the latest infographic from w/c 1/6/2020 or click the image below to see the full infographic.

We’ll update this regularly. If you have suggestions for other things to include in the infographic please contact - E:  


Freedom to speak up

We operate in an open and supportive culture, that encourages and empowers you to raise any concerns you may have in relation to patient care, quality or safety.

If you have any concerns and you need independent and confidential support, you can approach our freedom to speak up guardian, Jackie Rawlings .

M: 07795293707
or via email:

Visit the Raising Concerns page for more info. 


Key contacts

Please always check the online FAQs as your first port of call.

Infection prevention and control triage line T: 01246 515870 or

Health and Safety Stay Safe:

People-Services (People related questions) M: 07785 414129 or E:

Pandemic Response Unit (PRU): 

General questions: E:



The 'new normal' - what do our patients think?

Many of our services have changed the way they work, with big increases in things such as video/digital consultations, telephone triage, and supporting self-management. We’re working hard to understand how this has felt to our colleagues, but we must also capture feedback from our patients to see how it has felt for them. With the Friends and Family Test stood down for the time being, we’ve produced a Trust-wide patient survey to begin gathering this valuable insight into our patients’ experiences, and help us to shape future delivery. It takes around five minutes to complete and patients can access it here. User training will be available in the coming weeks to enable services to extract their own data and feedback. 28/7/2020


Coronavirus FAQs

If you have a question which isn’t in any of our FAQ lists please E: and we will find out the answer and add it to the FAQs


Join the conversation & Facebook Fridays

The private Facebook group for DCHS staff is proving a great resource for all the latest updates and to ask any questions relating to Covid-19.

You can request membership to the ‘DCHS COVID-19 staff updates’ group here

Facebook Friday - If you missed last week’s Facebook Live session with Jim Austin and Chris Sands, you can catch up on the group or watch it here on YouTube. What topics do you want to hear about in future Facebook Live sessions? Let us know here. 28/7/2020



Covid-19 Colleague of the Month

About Colleague of the Month
To recognise the efforts of all colleagues going above and beyond during the pandemic we’ve launched a new initiative – Covid-19 Colleague of the Month. Please let us have your nominations for DCHS colleagues here. All nominations will be reviewed by a panel.

And this month we are recognising the following colleagues....

Covid-19 Team of the MonthPPE warehouse team & Heanor Ward
Covid-19 AHP Colleague of the Month - Jack Rogers & Jason Massei
Covid-19 Clinical Support Colleague of the MonthJessica Peach
Covid-19 Nurse Colleague of the Month  - Gemma Del Toro
Covid-19 Non-Clinical Support Colleague of the Month - Helen Stanhope & Kelly-Anne Wood

Click here to find out more.

Well done everyone!