Coronavirus guidance

Information for patient facing staff    Information for Leaders


one year on

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Supporting you to work differently

Video consultation guide: A guide to help you and your patients get the most out of video consultations. Click here

Supporting you to work flexibly: We have published an interim flexible working guide to further improve flexibility for parents and carers during Covid-19. (Updated 5.01.2021)

Working from home guidance: This helpful guidance includes a self-assessment to make sure you’re working safely at home. Just submit the completed assessment to your manager who can then consider and act on it as appropriate. 28/7/2020

Equipment for home working: The stock of agile working packs have now been exhausted. If you still require equipment to help you work from home, please order from procurement the usual way using this list. (31.7.2020)

Microsoft Teams: The NHS is switching to Microsoft Teams video conferencing for all NHS Mail users. What is Microsoft Teams? Click here to watch a short video summarising all the functionality it offers. In the coming weeks you should begin to see more meetings take place using Teams rather than Skype. Our colleagues in informatics have developed some really helpful guides to begin familiarising yourselves. 26/4/2020

Mobile phones and headsets: Please order headsets and mobile phones via Procurement.

Smartcard issues: I've locked my smartcard.  Register for self-unlocking here.

Laptop compliance: If your laptop or Toughbook is showing as ‘non-compliant’, and isn’t receiving the usual patch updates, then please log a call with the IT helpdesk.

Are you sitting comfortably?: Staying moving is crucial to keeping us physically well. Download this poster to find lots of moving support.


Looking after your welfare

As the global pandamic has evolved we have been developing our understanding of the impact of Covid-19 on colleagues and the range of wellbeing support required.
To find out more - please click the button below.

Staff wellbeing


Staff testing

***Revised arrangements for ordering LFT test kits and reporting results (w/c 12 July 2021)

The NHS has decided that, from now on, all healthcare workers should order their lateral flow test kits through the national ordering system on the website.  Please register to record your test results through the national system, in addition to ordering your test kits through the national system. Further details of how to do this.

You can record the results of any remaining tests from your current box of test kits through the national system, as well as the results from the new tests you receive through the post. You are not required to submit results to the trust when using the national system.  Please DO NOT use the trust’s internal recording system when you start using the national system.

Helpline hours
Help is available from the employee relations colleagues supporting our helpline. This operates Monday to Friday, from 9am to 5pm.

Call: 07785 414129 or email:

If the helpline is engaged you can try any one of these alternatives: 07880 080781; 07917 559381; 07827 233144; 07960 320701; or 07920 590891. 

Need a Covid-19 test? The first port of call for testing remains calling 119 or visiting the national testing portal, and the best time to try is either 8.00am and 8.00pm as new appointments are released at those times. If you have problems booking a test through this route, please escalate to Jo Hunter: Essential clinical colleagues may be able to access a limited number of priority tests, but cases/requests must be escalated through their service leadership. Individuals must be symptomatic and within the first five days of having symptoms.  


Covid-19 vaccine

Staff vaccination - your questions answered here.

For the latest information on the national vaccination programme and its rollout in Derbyshire, see here.

DCC has launched a 'Covid-19 - Get the facts' campaign  (2/21)

Staff vaccinations – ALL staff are now eligible
We’ve now opened up vaccinations for all remaining DCHS staff. Appointments are available at Derby Arena – book your vaccination here. Please remember to bring your proof of I.D. with you when you attend your appointment. If accessing Derby Arena is a problem for you then please email Jo Hunter to request alternate arrangements: 

Your second dose appointment
For the vast majority of people who booked through Swiftqueue, you should already have a date for the second dose of your vaccination. If you didn’t automatically get a second appointment then please wait to be contacted by the site where you received your first dose. This should happen automatically. If for any reason you haven’t been contacted by week 11 then please get in touch with:


Letting us know if you (or a member of your team) is off sick

Anybody that needs to report an absence of any sort must contact their manager in the first instance, as soon as they are aware that they cannot attend work, so that they can make arrangements for covering the gap that you will leave. Click here for more information.

Covid-19 Absence reporting guidance - updated July 2021

Employee advice and absence reporting hotline - please note change to operating hours 
Operating hours: 9am – 5pm Monday to Friday
T: 07785 414129
E: (for any queries that don’t require an immediate response)


Key contacts


Coronavirus FAQs

We have updated/streamlined the FAQs because many were out of date by the start of this wave of Coronavirus.  If you have a question which isn’t answererd in our FAQ list or on other pages please E: and we will find out the answer and add it to the FAQs


Join the conversation & Facebook Fridays

The private Facebook group for DCHS staff is proving a great resource for all the latest updates and to ask any questions relating to Covid-19.

You can request membership to the ‘DCHS COVID-19 staff updates’ group here