Coronavirus guidance

Information for patient facing staff    Information for Leaders


Key messages

Key messages


Foreign Travel Guidance - 12 May 2021

Foreign Travel Guidance - issued 12 May 2021

This has been updated to reflect the change in the rules from 17 May, plus details of the Red, Amber and Green list of countries for International Travel.


Shielding paused from Thursday 1 April

The Government has announced that shielding will be paused from 1 April 2021, and many colleagues will be considering how to return to the workplace safely. We are not expecting a return to work on 1 April, but to first create an individual plan with your manager in light of the guidance.  

We have produced updated guidance for colleagues at very high risk of serious illness from Covid-19 (either who have received a shielding letter or who have identified as very high risk through the ALAMA assessment) and managers guidance to help you to have a supportive conversation and review the risk reduction measures to protect colleagues. Although shielding is pausing, we still need to be vigilant to keep everyone safe.

  • Where possible, shielding colleagues should continue to work from home. This includes working to support other teams where home working can’t be accommodated in their usual service.
  • If home working is not possible, many colleagues will be able to return to our sites. The guidance gives further detail and highlights some of the help available for a supportive return to work.
  • Some roles will not yet be able to accommodate the return of colleagues who are at very high risk. Divisional People Leads are able to provide advice and support with individual plans. Please aim to complete these by Wednesday 14 April.


Managers have taken a person-centred approach to supporting all colleagues, including those who have been shielding, and this approach should continue. For some colleagues, there may be anxiety about potentially returning to sites. There is a range of support available, in particular from Occupational Health with 1:1 discussions, and advice from Divisional People Leads.

We have also updated the guidance on individual risk assessments and the individual risk assessment form.

Thank you to all of our teams for your work to support colleagues.


Vaccinated at the Pirelli Stadium?

Any DCHS staff who attended the Pirelli stadium site for their first vaccination will be invited for their second dose by The University Hospitals of Derby and Burton at either their Royal Derby Hospital site, or more likely, the Queen’s Hospital in Burton. Appointments will be arranged via text or email, so please wait to be contacted over the next week or so.
We’ve been asked to compile a list of staff who were vaccinated at this site, but some of you may have attended for a last minute appointment and therefore were not booked via Swiftqueue. If this is the case for you, please email advising the date and time of your first appointment and the vaccine you received – thank you.


Supporting you to work differently

Video consultation guide: A guide to help you and your patients get the most out of video consultations. Click here

Supporting you to work flexibly: We have published an interim flexible working guide to further improve flexibility for parents and carers during Covid-19. (Updated 5.01.2021)

Working from home guidance: This helpful guidance includes a self-assessment to make sure you’re working safely at home. Just submit the completed assessment to your manager who can then consider and act on it as appropriate. 28/7/2020

Equipment for home working: The stock of agile working packs have now been exhausted. If you still require equipment to help you work from home, please order from procurement the usual way using this list. (31.7.2020)

Microsoft Teams: The NHS is switching to Microsoft Teams video conferencing for all NHS Mail users. What is Microsoft Teams? Click here to watch a short video summarising all the functionality it offers. In the coming weeks you should begin to see more meetings take place using Teams rather than Skype. Our colleagues in informatics have developed some really helpful guides to begin familiarising yourselves. 26/4/2020

Mobile phones and headsets: Please order headsets and mobile phones via Procurement.

Smartcard issues: I've locked my smartcard.  Register for self-unlocking here.

Laptop compliance: If your laptop or Toughbook is showing as ‘non-compliant’, and isn’t receiving the usual patch updates, then please log a call with the IT helpdesk.

Are you sitting comfortably?: Staying moving is crucial to keeping us physically well. Download this poster to find lots of moving support.


Looking after your welfare

As the global pandamic has evolved we have been developing our understanding of the impact of Covid-19 on colleagues and the range of wellbeing support required.
To find out more - please click the button below.

Staff wellbeing


DCHS response to Covid-19 - video

Guaranteed goosebumps, and certainly the best thing you'll watch today! This short video starring so many of our incredible #TeamDCHS #Covid19 colleagues charts the DCHS experience over the last 84 days .... Well done everyone! 5/6/2020


Staff testing

Lateral flow self-testing.

For clarification on a number of issues relating to lateral flow self-testing please read this e-mail. (3/2/21)

  • Ordering a testing kit - order form (6.5.21)
  • Access the new system here for your one-time registration. You must be on the VPN for this page to open
  • Short guide and a video for staff explaining how to complete your registration and record your twice-weekly results
  • Download the staff testing protocol and FAQs here.

Helpline hours
Help is available from the employee relations colleagues supporting our helpline. This operates Monday to Friday, from 9am to 5pm.

Call: 07785 414129 or email:

If the helpline is engaged you can try any one of these alternatives: 07880 080781; 07917 559381; 07827 233144; 07960 320701; or 07920 590891. 

Need a Covid-19 test? The first port of call for testing remains calling 119 or visiting the national testing portal, and the best time to try is either 8.00am and 8.00pm as new appointments are released at those times. If you have problems booking a test through this route, please escalate to Jo Hunter: Essential clinical colleagues may be able to access a limited number of priority tests, but cases/requests must be escalated through their service leadership. Individuals must be symptomatic and within the first five days of having symptoms.  


Covid-19 vaccination preparation sessions

If you have volunteered or have been asked to administer the new covid-19 vaccine you will need to attend a short (one hour) training session before you can start. 

Preparation sessions are available from January 4 2021 at locations across the county.  For more details on dates, locations and time slots please see here.

There is a timesheet for payment of these hours here. There is now a specific columns and cost-code for the work  undertaken for the vaccination programme and an email address on the time sheet for where it should be sent when it has been signed by the manager.


Covid-19 vaccine

Staff vaccination - your questions answered here.

For the latest information on the national vaccination programme and its rollout in Derbyshire, see here.

DCC has launched a 'Covid-19 - Get the facts' campaign  (2/21)

Staff vaccinations – ALL staff are now eligible
We’ve now opened up vaccinations for all remaining DCHS staff. Appointments are available at Derby Arena – book your vaccination here. Please remember to bring your proof of I.D. with you when you attend your appointment. If accessing Derby Arena is a problem for you then please email Jo Hunter to request alternate arrangements: 

Your second dose appointment
For the vast majority of people who booked through Swiftqueue, you should already have a date for the second dose of your vaccination. If you didn’t automatically get a second appointment then please wait to be contacted by the site where you received your first dose. This should happen automatically. If for any reason you haven’t been contacted by week 11 then please get in touch with:


Vaccine Patient Journey

Translated assets: Flyer and social media asset

Suggested social media copy & translations

[PDF - A4 Flyer] COVID-19 Patient vaccination journey – Urdu translation
[PNG - Social Asset] COVID-19 Patient vaccination journey – Urdu translation
[PDF - A4 Flyer] COVID-19 Patient vaccination journey – Bengali translation
[PNG - Social Asset] COVID-19 Patient vaccination journey – Bengali translation
[PDF - A4 Flyer] COVID-19 Patient vaccination journey – Punjabi translation
[PNG - A4 Social Asset] COVID-19 Patient vaccination journey – Punjabi translation
[PDF - A4 Flyer] COVID-19 Patient vaccination journey – Slovak translation
[PNG - Social Asset] COVID-19 Patient vaccination journey – Slovak translation
[PDF - A4 Flyer] COVID-19 Patient vaccination journey – Polish translation
[PNG - Social Asset] COVID-19 Patient vaccination journey – Polish translation


Letting us know if you (or a member of your team) is off sick

Anybody that needs to report an absence of any sort must contact their manager in the first instance, as soon as they are aware that they cannot attend work, so that they can make arrangements for covering the gap that you will leave. Click here for more information.

Employee advice and absence reporting hotline - please note change to operating hours 
Operating hours: 9am – 5pm Monday to Friday
T: 07785 414129
E: (for any queries that don’t require an immediate response)



What should I do if I suspect contact with Covid-19? (Test & trace)

DCHS internal contact tracing

Please follow the DCHS internal contact tracing process if you suspect you have had contact with or have Covid-19. (Updated 29.1.2021) This flowchart outlines our organisational responsibilities.

Contact tracing (staff member responsibilities) Flowchart

Test & trace Protocol
BBC guide on how it works

What should I do if the test and trace app advises me to self-isolate?

If you are informed by the Covid-19 app that you may have been in contact with someone who has tested positive for Covid-19, you are required to take the following steps:

  1. Contact your line manager (or the leader overseeing the team that day) to discuss the circumstances and carry out an informed risk assessment. Where were you at the time, how long were you in that location? Did you social distance? Did you wear a mask?
  2. If there remains significant concern after the risk assessment and discussion and the line manager doesn’t feel able to make a decision about whether the individual is able to attend work, the line manager should contact the IP&C team to seek further advice. If you do not receive a timely response from the IP&C team then Jo Hunter, Deputy Chief Nurse, is also able to provide advice where necessary.
  3. Please note – if you received a call from the national Test and Trace system then this is different – you must self-isolate immediately or risk £1k fine.

Key contacts


Coronavirus FAQs

We have updated/streamlined the FAQs because many were out of date by the start of this wave of Coronavirus.  If you have a question which isn’t answererd in our FAQ list or on other pages please E: and we will find out the answer and add it to the FAQs


Join the conversation & Facebook Fridays

The private Facebook group for DCHS staff is proving a great resource for all the latest updates and to ask any questions relating to Covid-19.

You can request membership to the ‘DCHS COVID-19 staff updates’ group here



Posters, leaflets & videos