> Conduct your ‘safe and well’ calls the right way: Many of you will be talking to your patients about how they are feeling and coping. Our health psychology team has shared some useful guidance for those of you with no mental health training to use during your safe and well calls to patients. It will help you ask the right kind of questions and know how to respond or signpost for further support. 4/5/2020
> Video consultations – new tool now available: ‘AccuRx Fleming’ is a secure, NHS approved video consultation tool that’s easy to use and you can access it directly from your smartphone. Click here for a guide on how to use it (FAQ 63 – team leaders and clinicians).
> NHS 111 text messaging service: People staying at home with suspected coronavirus symptoms will now be able to get regular check-ins from a new NHS messaging service, helping them get through the isolation period. The messages will be sent as a reassurance to those who contact NHS 111 online: https://111.nhs.uk/covid-19
> WhatsApp information service: A coronavirus information service has been launched by the Government on WhatsApp; people can register via Gov.uk and ask questions for an automated answer.
> Non-emergency patient transport service (NEPTS): All Covid-19 (confirmed and suspected) patient bookings will now be taken over the telephone, not the online system. Please use the usual booking telephone number: 0300 300 3434.