NHS Staff Survey Resource Centre


2020 NHS Staff Survey

The 2020 NHS Staff Survey launched on Monday 14 September! The NHS Staff Survey has become an important way for us to hear your views and feedback on what we need to do to make DCHS a great place to work and to measure ourselves against other NHS organisations. The 2020 NHS Staff Survey continued to follow the same approach and timings as in previous years, with many of the same questions being asked, in the same way. This allowed us to compare the data to previous years and allow all NHS organisations to compare question responses and theme scores to life before Covid-19 in a way that will give us an invaluable insight. Some changes were made, including the addition of some specific questions about the Covid-19 pandemic, in order to give a more in depth understanding of the impact the pandemic has had on NHS staff. The survey was open until 5pm on Friday 27 November 2020.


2020 Results infographic

Please click on the image to download:

Feedback from 2019

The 2019 ‘you said, we did’ poster below highlights what we have achieved through Covid-19 linked to what you told us in last year’s survey. Please click on the image to download.

Completing your 2020 NHS Staff Survey

All colleagues should have received their NHS Staff Survey w/c. 14 September 2020. Please look out for your personal copy of the survey and complete it as soon as possible – it is more important than ever to capture your feelings and views through the 2020 NHS Staff Survey.

Electronic surveys will come from the following email address: survey@quality-health.co.uk and there are a small number of colleagues who will be receiving paper copies. Any colleagues down for the paper method will be invited to participate via a hard copy pack to their internal work address – this year for the first time, you will also have the option to complete this online – details of how to access the online survey will be included in the covering letter.


Here is a reminder of the chosen modes for each directorate:

  • Chief Executives Divisional Group and Executive Service Group - Electronic

  • Estates Service - Electronic

  • Finance and Strategy Divisonal Group - Electronic

  • Health Wellbeing and Inclusion Service - Electronic

  • Integrated Community Services - Electronic

  • People Services Divisonal Group - Electronic

  • Planned Care and Specialist Services - Electronic

  • Integrated Facilities Management - Paper

  • Quality Directorate - Electronic

  • Service Transform and IMT Divisional Group - Electronic



2020 Results

The results/reports from the 2020 NHS Staff Survey can be found by clicking on the bullets below:

For a full breakdown of the results, please see go to the National Coordination Cente website here.

2020 Final response rates

FINAL response rate - 62.5%.

Please click on the image to download.

For a full breakdown by department and team, please click here.

Our independent contractor – Quality Health

We are working with a new independent contractor this year, Quality Health. Quality Health are a local contractor, based in Chesterfield.

Electronic surveys will come directly to your NHS.net account from Quality Health and all contain a unique link; whereas paper surveys will have a unique barcode on it, which is generated by Quality Health’s systems and are used as a way of ensuring that no personal information is printed on the document. This means that responses can be logged against each participant in a confidential way and reminders are only sent to those who do not respond.

If you would like to understand more about this, please have a look at the video on confidentiality, produced by Quality Health here.


For any queries, please contact the Organisational Effectiveness Team - DCHST.engagement@nhs.net

NHS Staff Survey Lead



Help and support

If you need help completing the survey please email: helpline@quality-health.co.uk or call the Quality Health FREEPHONE helpline on: 0800 783 1775. Further information about the survey is available at: www.nhsstaffsurveys.com.

If you have any queries or questions, please contact the Organisational Effectiveness Team on: DCHST.Engagement@nhs.net.


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