News and Notices

Security alert/reminder – Coventry Falcons

Following on from recent incidents, staff are reminded to be extra vigilant during the winter months.

Introduction:  The Coventry Falcons are a criminal gang that target all sectors including NHS premises.They typically target personal belongings, mobile phones, computer tablets, laptops etc. They have been active for many years and have approximately 70 to 80 members.

There have been incidents around the country where this gang have entered an NHS building and stolen handbags, NHS property etc. These buildings have included Acute Hospitals, Community Hospitals and GP Practices.

Commonly gang members are smartly dressed and wear an NHS lanyard and enter restricted areas by tailgating staff through secure doors; they effortlessly appear to be NHS employees.

Incidents have mainly included stolen wallets / purses and bank cards of staff. The member of staff receives a phone call supposedly from their bank / building society stating that unusual activity has been noticed on their credit / debit card. The member of staff is asked for details of recent transactions (which the thief has details of from the stolen items).

The staff member then realises that their wallet / purse is missing and panics.

The member of staff is then told that the best action is to put a stop on the debit / credit card and asks for the card number. However the staff member will say that they don’t know the card number and the caller will then offer them a ‘lifeline’ saying “well I can trace it through the PIN number, do you know it?” In a panic state it is not unusual for the member of staff to give this information.

IMPORTANT: A BANK / BUILDING SOCIETY WOULD NEVER ASK FOR THIS INFORMATION!

The thief then says it will take an hour or so for this to be completed. During this time money is then withdrawn from the bank / building society accounts; in some cases thousands of pounds.

Recommendations/advice:-

  • If possible take minimal valuable personal items to work;
  • Lock personal items away;
  • Keep personal belongings out of sight;

  • Challenge unknown persons and ask for ID;

  • Beware of tailgating;

  • NEVER give your PIN number to anyone; and

  • Report suspicious activity to the Police.

All NHS staff carry photo identification so please ask to see this if it is not visible. A genuine member of staff will not mind you checking as you are protecting the NHS and its staff and vital resources.

If you have any questions relating to security or the information guidelines above then please contact Craig Burton on 07833 295383 or by E:craig.burton@nhs.net