News and Notices

SBS concerns

Over recent months many of you have shared your unsatisfactory experiences working with our payroll provider, SBS. These concerns have become a regular occurrence which has prompted a piece of quality assurance work, together with SBS, in order to ensure that the service we receive going forward is at an acceptable level. 


A new ‘Quality Assurance Board’ is being chaired by Jen Guiver, deputy director of people services & OE, supported by Cath Benfield, head of finance, and key members of the Workforce Systems & Information Team.


If you continue to have concerns with the service received from SBS you should contact the Workforce Systems & Information Team on 01246 253077 (option 3) and share your experiences.