News and Notices

From now on everybody can unlock their own smartcard.  

Previously if any of us locked our smartcard (by entering an incorrect PIN/passcode three consecutive times) we would have to locate and travel to a Local Smartcard Administrator and ask them to unlock it for us. Not anymore - now we can all unlock them ourselves 24/7 and as often as required. 

In order to do so you must first register to use the self-service unlock feature - click here for instructions.

Once registered you can then unlock your own smartcard by clicking the link displayed in the Identity Agent screen as below and following the on-screen instructions:

Please note that there will still be local smartcard administrators at all DCHS sites.

Further information about how to unlock your own smartcard can be found here


For all DCHS Smartcard, ID badge and System Access requests please email