From now on everybody can unlock their own smartcard.
Previously if any of us locked our smartcard (by entering an incorrect PIN/passcode three consecutive times) we would have to locate and travel to a Local Smartcard Administrator and ask them to unlock it for us. Not anymore - now we can all unlock them ourselves 24/7 and as often as required.
In order to do so you must first register to use the self-service unlock feature - click here for instructions.
Once registered you can then unlock your own smartcard by clicking the link displayed in the Identity Agent screen as below and following the on-screen instructions:
Please note that there will still be local smartcard administrators at all DCHS sites.
Further information about how to unlock your own smartcard can be found here https://my.dchs.nhs.uk/teams/smartcards-and-id-badges/locked-smartcard
For all DCHS Smartcard, ID badge and System Access requests please email DCHST.SmartcardsIDbadges@nhs.net