Patient Experience Training
Patient Experience is everybody’s business? - We hope you agree that it is at the heart of everything we all do. We want to make sure you have the information, support and tools to provide the best patient experience you can. Don’t miss out on our next Patient Experience session - here are some things you will find out;
• Sharing the good stuff! – do you know how brilliant your teams are? What the people who use your services think?
• Discussing the 4 c’s! - what are the top compliments, comments, complaints, and concerns we hear from patients.
• Involving the people who use your services! – how they can help you with making quality improvements.
Join us on our next session on 14 October 2019, please see full details below:
All this and much more will be waiting for you. Sign up now on ESR. To register go to; ESR - Class - Patient Experience Training
If you require further information, please contact Patient Experience on: DCHST.PatientExperienceTeam@nhs.net