Important Reminder - Changes to Manager in ESR
Please note that there are two different fields that are recorded in ESR in respect of an individual’s line manager/supervisor. The first is the ESR manager self service supervisor and this controls who the notifications go to in ESR, in other words the ESR “hierarchy”. The second is the actual line manager of the individual which can be different to the supervisor in the ESR hierarchy, particularly when you have admin staff in the hierarchy for input purposes.
It is essential that you notify the systems and information team when there are changes to either the ESR supervisor or the line manager. If the actual line manager field is incorrect it may lead to information being sent to someone who shouldn't be receiving it.