News and Notices

Planned disruptions to some IT services on Wednesday 29 January

On Wednesday 29 January for eight hours between 7.00pm and 3.00am Arden Gem will be carrying out IT maintenance to the network. There will be multiple service interruptions during this period affecting:

List of Systems Affected 


Business objects 


Datix test system DCHS 

Dental system 

File servers 

Micro strategy 

New XenApp Farm 

Planet FM 

Workspace Manager 


Printer queues 

Assista PCG 

PST file store (email archive) 

RDS services 

Inform Sexual Health System 

Single sign on 

Web hosting services 

VPN - Swivel Pinsafe
note: (users already logged on to VPN will remain logged on but will be unable to access the above services.


More detailed information for specific service outages will be available upon request. Arden Gem will take every effort to move specific service outages to slots that cause less service impact if you let them know beforehand:


Arden & GEM CSU IT Service Desk

NHS Arden and Greater East Midlands Commissioning Support Unit

2nd Floor, North Wing, Cardinal Square, Derby DE1 3QT

T: 0300 123 1020