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Would you like to know how to have conversations that lead to real change?

Quality Conversations training may be just for you...

Joined Up Care Derbyshire is supporting this exciting training programme which is free and available to all staff across Derbyshire working in acute care, primary care, community services, social care and voluntary services.      

Don’t miss out. Reserve your place by email: alison.merriman@nhs.net

What are Quality Conversations?

A Quality Conversation is a well-established, person-centred approach to an interaction taking into account the goals for both sides, including an understanding of factors underpinning and contributing to a person’s health and wellbeing. The time we spend with our patients, clients, and colleagues is an important resource for improving our team working, clinical outcomes and health and wellbeing outcomes.

How will the training help me?

The Quality Conversations Programme aims to support you to get the most from that time by providing you with a set of tools and resources for use in day to day practice. It’s a powerful developmental experience for the practitioner to work differently with individuals using skills learned in the programme. The programme focuses on interactions with patients and relatives but the principles are relevant to all our conversations such as colleagues, family and friends as well.

What’s the training like?

The interactive online training, is delivered over two half days (one month apart). Groups are small with just 12 people per session.

  • Session One: focuses on the social determinants of health, listening skills, Quality Conversations approach and the core skills this involves.
  • Session Two: will then focus on developing your Quality Conversation skills further, with more practical exercises, and expert tips and advice tailored to your needs.

There’ll be time and space to practice your new skills in virtual break out rooms. Participants also receive a resource manual with more in-depth information to support learning beyond the sessions.

There’ll be time and space to practice your new skills in virtual break out rooms. Participants also receive a resource manual with more in-depth information to support learning beyond the sessions.