News and Notices

New features within Capita TI customer booking portal

We wanted to update you with some new features now available through the Capita TI customer portal:

  • Edit your booking. After you have created a booking you are now able to go back into the booking to edit certain details if required, saving you from having to call our customer support team to make these amendments. More information can be found on pages 20 and 21 of the portal user guide, highlighting which sections are editable.
  • Cancel your booking. You are now able to cancel a booking on the portal if it is more than 72 hours away. More information can be found on page 23 of the portal user guide.
  • Notes to the assigned interpreter. These are notes that are only seen by an interpreter that has been assigned to the booking, as opposed to the ‘special notes to the interpreter’ field that can be seen by all interpreters that are sent the job offer. This is an editable field so information can be added in after the booking has been made. This will also be a useful field for customers pre-booking remote interpreters as a link to connect to the online meeting can be added after the booking has been made, but before the booking is due. More information can be found on page 9 of the portal user guide.

 

There is now a direct number to our LiveLINK on-demand remote interpreting service, in addition to our central switchboard number for all services. We recommend that this direct number is used to access LiveLINK. Please be assured that our switchboard number will continue to be fully operational and we will continue to notify you of any issues that arise with any of the numbers available for accessing our services or support team. All of our numbers, including backup numbers can be found on page 27 of the portal user guide.