Big changes at Arden GEM ....
Arden GEM has responded to customer feedback and is changing the way they handle IT service requests and logging of incidents.
From 1 February we will no longer be able to email ArdenGEM to register a request for a new service, IT equipment or to log an incident. To help them deal with things more efficiently all requests will be handled via a dedicated web-based IT Self-Service Portal, something all staff need to be prepared for.
Only high priority requests will be dealt with by phone.
To get ready for this change we need to: