News and Notices

Big changes at Arden GEM ....

Arden GEM has responded to customer feedback and is changing the way they handle IT service requests and logging of incidents.

From 1 February we will no longer be able to email ArdenGEM to register a request for a new service, IT equipment or to log an incident.  To help them deal with things more efficiently all requests will be handled via a dedicated web-based IT Self-Service Portal, something all staff need to be prepared for. 

Only high priority requests will be dealt with by phone.

To get ready for this change we need to:

Description of new process at Arden GEM