News and Notices

FFT ( Friends & Family Test) update

As you are aware, to ensure compliance with the new guidance which was due to be implemented in April 2020 and to offer transparency and inclusivity, the quality directorate has commissioned an external IT based digital solutions company, CIVICA to undertake FFT for DCHST. The Head of Patient Involvement & Experience has developed a suit of additional questions to be asked alongside FFT.

On 19 September 2020 NHS England/ NHS Improvement informed community providers to restart FFT data submission from December, submitting December’s data in January.

Unfortunately, urgent work on the pandemic has caused a delay in NHS England’s arrangements for the submission system to be ready by the beginning of January, but they have agreed for community data the submission system will open on 1 February for both December and January data submissions.

From February onwards, the process will revert to the normal submission deadlines.

CIVICA commenced collation of FFT and additional questions from 01 December 2020 via SMS/text  We will no longer be using the yellow cards so please dispose of any supplies you have.


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