News and Notices

Using WiFi to make phone calls

With increasing numbers of staff working in both NHS and social care being based in a community settings, it’s been acknowledged that there’s a need to provide a common and universal service that can provide reliable Wi-Fi access, regardless of the care setting that you are working in. As a result, GovWifi is now available in all premises used by the following organisations:
• Derbyshire Community Health Services
• Chesterfield Royal Hospital NHS Trust
• Derby City Council
• Derbyshire Healthcare
• Derbyshire County Council
• University Hospitals of Derby and Burton NHS Foundation Trust

Before you can use the service, you’ll need register, just follow these simple instructions.

Create a GovWifi account

  • Send a blank email from your email address to
  • GovWifi will reply with your username and password. Do not share your details with anyone else.
  • If you do not receive the username and password confirmation email within a few minutes of signing up, please check your spam/junk email folder.
  • It is recommended that this is done whilst on site at or whilst connected to another WiFi or broadband service that you know has a reliable connection.

Connect your device to GovWifi
By connecting to GovWifi, you accept the privacy notice and terms and conditions.
When you are in an organisation that offers GovWifi, please follow the steps below to connect your device:

  •  Go to your device Wi-Fi settings and select GovWifi.
  • Enter your username and password (which you received by email)

Your password is case sensitive. It's 3 words without spaces. The first letter of each word is capitalised.
You can use the same username and password on all the devices you want to connect to GovWifi.
Further guidance can be found here.


WiFi calling  instructions are here: