News and Notices

Mobiles and office phones

As we move to our new telephone system across DCHS (called VONE-C) we need to identify the exact phone needs for all our staff and sites. This exercise will take place across all our sites over the next couple of months.

As so many staff now use mobile phones, DCHS has many more fixed phones than are actually required. Therefore part of this process will be to identify where we can reduce the number of fixed phones in use, which will save DCHS a considerable amount of money.

It is very important that you have access to the equipment you need to do your job.  However, as we come round the sites we would like you to consider the following points so that you can help us identify your needs, but also where we can reduce unnecessary costs:

  • By default if you have a DCHS mobile phone you should use this for all calls and not need a dedicated fixed line for yourself; you will still have access to shared fixed lines in areas or offices where you work when needed

  • Fixed lines will be provided if you are entirely office based, need access to a phone and do not have access to a mobile

  • However, you will only have your own dedicated phone number and fixed line if there is a clear requirement, otherwise you will be expected to share phones where this is practical (either fixed phones on desks between work spaces or by using a cordless phone which can be shared within a room or area)

  • All meeting rooms and training rooms will have access to a phone (either permanently or through a phone bank*)

  • Hotdesk rooms will not be provided with phones (but may have access to a phone bank*)

  • Where rooms currently have multiple phones, these should be reduced to as low a number as possible through use of mobile phones, sharing of phones and/or using cordless phones

  • It is possible with this system to have both a fixed line and mobile phone linked by a single number. There will be very limited requirement for someone to have this facility as they would normally use a shared fixed line in offices or other rooms. Cases for having a dedicated fixed line and a mobile will be agreed on a case-by-case basis.

* Phone bank:  a number of phones (maybe cordless) held at a convenient central location (office or reception) which can be ‘borrowed’ for a short period when needed in a room and then returned when finished with.

Cordless phones would be used either in a phone bank or in larger offices where there may be a mix of fixed phones and one or more cordless phones so people can work at any desk without there being a need to have a fixed phone at every desk.

Q. I have a mobile, but I’m based in a room where Vodafone reception is awful. What’s the plan?

A. This process will be an ideal opportunity for us to check any mobile issues following our recent move to Vodafone.  In cases where we have rooms with a poor signal we will look to install a ‘Sure Signal’ box before replacing all the fixed lines (this is a mobile phone signal booster for use indoors). 

Q. I am a PA who also has a mobile as part of my role. I spend a large proportion of my day on the phone and need the fixed line facility. What’s the plan?

A. This is covered in the principles above.  If a clear requirement is shown then you would have your own phone and dedicated phone number.  The question would be whether you need a dedicated line/number or whether a shared fixed line is sufficient (so other people could also use the phone/office).

Q. Won’t it cost DCHS more if everyone uses mobile phones for their calls?

A. No, our new contract with Vodafone will see both our mobile phones and fixed lines on the same system and contract.  This means that the costs to DCHS are the same whether you use a mobile phone or a fixed line phone.  Therefore using your mobile phone instead of having an extra unnecessary fixed line in the office will actually be more cost effective for DCHS.