Introducing the Outstanding Way
The Outstanding Way
Some of you will have heard about a new initiative in DCHS called the Outstanding Way which started last October. We now want to let everyone know more about it.
We have been gathering information from a number of sources including team meetings, workshops, staff surveys and forums. Senior managers have also seen at first-hand the issues clinicians are facing in the community during Back to the Floor and Insight visits. As well as observing the many things that are working really well, we are also aware that there are some things that aren’t working well and that might be getting in the way of us caring for patients as we would wish to, and we have resolved to make things better for staff under the banner of the Outstanding Way.
‘Outstanding’ is how we want everyone at DCHS to feel about the work we do and the care our patients and service users experience. This is a firm commitment from the organisation to clinical staff; a promise to listen and respond to frustrations, look at ways to overcome barriers, deal with challenges and enable staff to do what they are trained and want to do – namely, spending time with and caring for our patients.
Get involved – help us to improve your working life
Over 60 therapists have already taken part in face to face workshops helping us understand the issues encountered every day and the impact this has on you. We've also seen and resolved problems for over 300 staff at our Let’s FixIT clinics, which were set up as a direct result of hearing about some of the problems we face with IT connectivity, systems and devices. Work has also already started reviewing the Initial Contact form on SystmOne and looking at variations between teams and localities.
Comments made at the Let’s Fix IT clinics and the therapist workshops reflect the enthusiasm and appetite staff have for the work that is already underway. Comments range from -"Thanks so much for this opportunity" ; "The session was really useful" ; "The FixIT session was fantastic and I got all my problems sorted in less than 20 minutes" to "I feel like I've had a service and MOT!" and "Very efficient - great service!"
Over the coming months there will be more opportunities to tell us what is working well and what we still need to review and improve. As this will affect a lot of people, and our patient community, it’s important that as many of you as possible talk to us. So many of you have told us you are eager to make things better and would relish this opportunity to shape positive improvements and reduce the frustration . Please look out for information about the Outstanding Way on MyDCHS, in the weekly e-mail and on social media, or listen out for opportunities that will be flagged at team meetings.
Who’s already involved in the Outstanding Way
This initiative is county-wide, starting in our community based teams, and will be led and supported by the following staff: Melissa Deighton – Programme Lead; Julie Wheeldon, Brenda Page and Jane Warder – Operational Leads and Jim Austin – Exec Sponsor
Please contact Melissa Deighton – E: Melissa.firstname.lastname@example.org - for further information about the Outstanding Way initiative.