Outstanding Way - introducing the board to this new initiative
Last Thursday (27 April) some of the Outstanding Way Team spent time with the board talking to them about the work that has taken place so far. This was an opportunity to share detail about the work streams, and for the board to question the team about this new initiative. There are a lot of staff contributing to this exciting activity and two pilot teams will start testing a new patient plan of care and handover process in May. The excitement in the room was palpable, and the benefits to our patients and staff are plain to see.
What is the Outstanding Way?
‘Outstanding’ is how we want everyone at DCHS to feel about the work we do and the care our patients and service users experience. This is a firm commitment from the organisation to clinical staff; a promise to listen and respond to frustrations, look at ways to overcome barriers, deal with challenges and enable staff to do what they are trained and want to do – namely, spending time with and caring for our patients.
Over the coming months there will be many opportunities to tell us what is working well and what we still need to review and improve. As this will affect a lot of people, and our patient community, it’s important that as many of you as possible talk to us. So many of you have told us you are eager to make things better and would relish this opportunity to shape positive improvements and reduce the frustration . Please look out for information about the Outstanding Way on MyDCHS, in the weekly e-mail and on social media, or listen out for opportunities that will be flagged at team meetings.
It is a county-wide initiative, starting in our community based teams, and will be led and supported by the following staff: Melissa Deighton – Programme Lead; Julie Wheeldon, Brenda Page and Jane Warder – Operational Leads and Jim Austin – Exec Sponsor
Please contact Melissa Deighton – E: Melissa.firstname.lastname@example.org - for further information about the Outstanding Way initiative.