News and Notices

Outstanding Way - first pilot project launched

The therapy and community nursing staff at Chapel Health Centre are 'live' with the first Outstanding Way pilot project!  From this week (8 May), one of the changes they will be testing is the redesigned SystmOne community initial contact form - the Patient Plan of Care (PPoC). A huge thank you to the staff at Chapel who have been so willing to get involved. They will shortly be joined by a team from Swadlincote who will also be road-testing the proposed changes. 

The PPoC has been developed in response to feedback from staff.  Clinicians told us that the current process can take up to 2.5 hours to complete; this is exhausting for patients and frustrating for staff who feel they are overwhelmed by 'paperwork' and process and held back from delivering care . 

The trial will last three months and during this period the staff will be closely monitored and supported by the Outstanding Way team.  Feedback and suggestions from the team will help shape the ongoing development of new processes, and once evaluated these will be rolled out to all of our community based teams. 

What is the Outstanding Way?
‘Outstanding’ is how we want everyone at DCHS to feel about the work we do and the care our patients and service users experience.  This is a firm commitment from the organisation to clinical staff; a promise to listen and respond to frustrations, look at ways to overcome barriers, deal with challenges and enable staff to do what they are trained and want to do – namely, spending time with and caring for our patients.

Over the coming months there will be many opportunities to tell us what is working well and what we still need to review and improve.  As this will affect a lot of people, and our patient community, it’s important that as many of you as possible talk to us.  So many of you have told us you are eager to make things better and would relish this opportunity to shape positive improvements and reduce the frustration . Please look out for information about the Outstanding Way on MyDCHS, in the weekly e-mail and on social media, or listen out for opportunities that will be flagged at team meetings.

It is a county-wide initiative, starting in our community based teams, and will be led and supported by the following staff: Melissa Deighton – Programme Lead; Julie Wheeldon, Brenda Page and Jane Warder – Operational Leads and Jim Austin – Exec Sponsor


Please contact Melissa Deighton – E: - for further information about the Outstanding Way initiative.