News and Notices

Cyber attack update - Friday 19 May 2017: 13.00

Thank you for all your hard work to maintain the security of the DCHS network following last Friday’s international cyber-attack. 
Our priority now is to enable as many of you as possible to do your jobs; however whilst we have switched the VPN/RAS back on so that staff can work remotely, this will only allow access to TPP SystmOne.  Shared drives (team drives) and personal folders are NOT accessible via VPN/RAS.  Some Citrix based systems remain unavailable.

IF YOU ARE SCHEDULED TO WORK THIS WEEKEND – PLEASE MAKE SURE THAT YOU HAVE CONNECTED YOUR COMPUTER TO THE DCHS NETWORK IN THE LAST FEW DAYS AND CERTAINLY BEFORE THE WEEKEND. THE LONGER YOU ARE CONNECTED, THE BETTER. CONNECTING TO THE NETWORK MUST BE BY THE SECURE DHIS WLAN WIFI, A CABLE OR A DOCKING STATION AT ONE OF OUR SITES.
 
The call centre at Babington that has been set up to take queries from staff will be open as follows:

  • TODAY: open until 4pm
  • Saturday 20th May: 9am – noon
  • Sunday 21st May 9am – noon
  • Monday 22nd May 8am – 4pm

The call centre has been set up to help and support any staff:

  • still struggling to get on
  • needing help getting a patch installed
  • checking the patch is there
  • reassurance about what they can or can’t use
  • provide general advice

Call Centre numbers are:
01773 525003
01773 525041
01773 525047
 
Please only call the ARDEN GEM IT helpdesk (03001231020) if you have extremely urgent issues.
 
Please can you make sure that colleagues around you are aware of this and previous updates – not everyone reads e-mails and looks at the MyDCHS intranet site.

Thank you for reading this far.