News and Notices

A different approach for patient transport services

East Midlands Ambulance Service (EMAS) has joined forces with Derbyshire Community Health Services Foundation Trust (DCHS),  to roll out a series of projects aimed at improving the experiences of patients using our Patient Transport Services (PTS).

Senior representatives from EMAS’ PTS and Derbyshire Community Health Services (DCHS) have come together to develop dynamic planning techniques to ensure that transport for patients from Bolsover Hospital is ready soon after their appointments ends.

Therefore, PTS ambulances will be ‘ring-fenced’ for all services at Bolsover Hospital from Wednesday, 24 May as part of a trial.

This trial has been developed following meetings with leads from DCHS clinics across Derbyshire who have requested assigning dedicated resources for each hospital site in support of improving patient experience.

David Williams, implementation lead for EMAS PTS, explained that we are also working with DCHS to make Wednesday a ‘perfect day’ with more dynamic planning alongside the ring fencing.

He said: “We are always looking to improve patient services to make their journeys as smooth and comfortable as possible, and we have worked with Derbyshire Community Health Services to identify new ways of delivering an even better transport service to our patients.

“By organising a perfect day between PTS and individual clinics, we will be able to establish what changes could be made to create consecutive ‘perfect days’, and strengthen our existing service.”

Patrick Murphy, Clinical and Strategic Lead (DCHS), said, ‘these meetings have proved to be an extremely valuable way of supporting EMAS in their understanding of how our services work and for our teams to gain an understanding of these EMAS services.

In addition, it has enabled both organisations to consider together, what constitutes ‘excellent patient experience’, from the moment a patient is collected by the ambulance crew at their home, to their treatment whilst in our clinics, right through to the moment they are returned home,

We look forward to supporting  EMAS to make this happen each and every time via the perfect day approach’.


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