News and Notices

Introducing Capita LiveLink

We have some important news to share with you regarding Capita LiveLINK, your new telephone interpreting service provided by Capita Translation and Interpreting (Capita TI), which going forward, will also allow us to offer you both web and mobile versions. This is part of a suite of technology that Capita TI has invested in in order to improve the services we offer and the ways our customers interact with us.

The new automated telephone interpreting service enables you to enter your PIN and language code (click here to view all language codes) directly via the telephone keypad. This eliminates the need to speak to an operator, however, should you not have these details to hand you will be connected to someone who will be happy to help you.

You don’t need to do anything…. we will do everything for you, and the good news is:

•             Your Capita helpline number will remain the same.

•             The options to select will remain the same.

•             Your PIN will remain the same.

You won’t notice any difference. Although initially, we will be using a partner to provide a back-up service, which may mean occasionally your call could be forwarded to them, and you will be asked to provide your PIN and requested language again. Please be assured, this is an interim measure, which we do not expect to last very long.

Capita LiveLINK came into effect on Monday 30 October. If you have any questions regarding this service, please feel free to contact Jo Stevens on jo.stevens2@nhs.net or 07890 562596.