Outstanding Way - tackling problems raised by staff
The Outstanding Way initiative is about listening to staff; trying to understand the issues they encounter every day and the impact this has on them. One of the concerns frequently raised by therapists is frustration regarding getting the right equipment at the right time for the right patients (Medequip/TCES).
So, in an attempt to tackle this head-on, a group of therapists from around the county are working together to look at the issues and try and improve the experience for Medequip prescribers. They are launching a staff awareness campaign in January 2018, updating/creating a new Medequip-ICES web resource, working with TCES to produce product videos and to understand and iron out apparent inconsistencies in order processing.
Here is a sneak preview of some of the new materials; look out for them around the trust from January!
Who’s involved in the Outstanding Way?
This initiative is county-wide, starting in our community based teams, and is being led and supported by the following staff: Melissa Deighton – Programme Lead; Julie Wheeldon, Brenda Page and Jane Warder – Operational Leads and Jim Austin – Exec Sponsor. There are also a number of other staff involved in leading/supporting specific work streams.
Want to get involved in Outstanding Way?
Please email if you’d like to get involved with any of the Outstanding Way projects or have a good idea that you would like to share with us. We are also interested to hear from staff who would like to become team outstanding way advocates. E: firstname.lastname@example.org