News and Notices

New phone system update (VOIP)

When calls are being transferred to phones with voicemail, we have been finding that when someone is on the phone already the voicemail will start immediately. This means if the call is being transferred, by the time the transfer is complete, the caller sometimes misses the start of the voicemail message and this may be confusing.

Could all staff with office or mobile voicemails who want to record their own greeting, please ensure that they leave a short pause of around two seconds at the beginning of the recorded message to allow for transferred calls to get through.