News and Notices

Changes to telephone fault reporting from 1 May 2018

The project to move to the new telephone system is coming to an end and support for the new system is being handed over to the Estates team.

From the 1 May 2018 all queries, requests or faults relating to the new telephone system should go via the Estates Helpdesk. 

Non-urgent faults

The best way to report non-urgent faults is to use the on-line fault reporting system at https://dchsestates.derbys.nhs.uk/PlanetPortal/

Alternatively queries, requests and faults can be emailed to dchst.estateshelpdesk@nhs.net

Urgent telephone issues

These should be reported via telephone on 01629 817917 during normal helpdesk hours.

Out of hours urgent faults only should be reported to the on-call Estates number on 01332 623700.