Coronavirus (COVID-19) BASW updates | BASW

Care Home COVID Support Service

Introduction to the Service

We are a multidisciplinary team consisting of registered staff including  Nursing, Physiotherapy, Occupational Therapy, Speech and language Therapy, Pharmacy, Podiatry and Continence services.

We will be providing a virtual service for non urgent needs to support the care home provider in the ongoing care of their residents during the pandemic. Please contact us by phone or email for advise and support and where necessary we will signpost you to information or services that best suit your request.

In case of any urgent queries please escalate to either 999 or 111-9-*6 - this includes any urgent End of life needs.


Care Home Capacity Tracker

We now have lots of homes registered and using the Capacity Tracker in Derbyshire - Well done!!  Please continue to keep your information updated daily, so we can monitor and support where needed.  There has been some updates with the information recorded and you will now be required to include information on Infection prevention and control measures, Testing, Personal protective equipment (PPE) and Clinical equipment, Workforce support and Clinical support. 


Capacity tracker leaflet for Care Home Colleagues


NHS Mail and Microsoft teams

Dear Care Home,

You should have now received a form to set up your NHS E-mail address, if your home needs the form to sign up then please contact ddccg.carehomes@nhs.net with your request.

​For all other nhs mail queries please contact ddccg.digital@nhs.net

When logging onto NHS Mail, there is a tick box beneath the username and password field which asks you to confirm this is a private computer.  This box will need to be ticked to enable downloading of attached documents and printing.


 This e-mail address will enable you to share patient information confidentially and will help with access to the virtual platform, Microsoft Teams.

NHS Mail – Warwickshire LPC             

What is Microsoft Teams?

Microsoft Teams can be used to:

  • Meet: Set up video and phone meetings as and when required with members in your team
  • Chat: Instant messaging with your colleagues (or any NHSmail user) on either the Teams application on your desktop or mobile device
  • Call: Direct audio or video calls with NHSmail colleagues

How to use digital services in your care home


Derby and Derbyshire Microsite

The microsite is hosted by Derbyshire County Council on behalf of Derby and Derbyshire CCG and Derby City Council.  It is intended to support Care Homes and Domiciliary Care Agencies.  It contains a page with links to useful information and websites as well as a Question and Answer page and a section where useful documents are uploaded.

To access this page please click here



COVID-19 Testing

Derbyshire Testing Update May2020- Home testing for all staff and residents

DHSC- How to take a combined nose and throat swab for COVID-19  (video)                   Image result for corona virus test

Apply for coronavirus testing kits to test the residents and staff of your care home. This testing is currently only available in England and you can apply whether or not any of your residents or staff have coronavirus symptoms. At the moment, you can only get tests if your care home looks after older people or people with dementia.

Apply for coronavirus tests for a care home​                                             

If you think your care home has a coronavirus outbreak or recognises it has its first potential symptomatic case or cases of COVID19 but no one has been tested yet, your local health protection team will carry out the first tests. You should contact the local PHE Health Protection Team (HPT) on 0344 225 4524 Option 1 PHE Health Protection Team (HPT) will contact DHU Healthcare who will arrange for testing of symptomatic patients


For more information and advice on symptoms please go to https://www.nhs.uk/conditions/coronavirus-covid-19/


Are you a key worker and currently self-isolating because either you or a member of your household is showing symptoms of Coronavirus (COVID-19), or do you line manage a colleague who is currently self-isolating for the same reason?

DHSC- Link for staff testing

DHSC- Home Testing FAQ and Guidance 



Infection Control and PPE information


End of Life information


Emotional Health and Wellbeing support


Miscellaneous Resources


Useful Training Videos


Leadership support

Are you Leading and managing staff through this crisis situation? See the below videos for support.

Making difficult decisions

Leading through uncertainty

4 Ways to achieve top results from your short staffed team

Reducing stress within your team

How to check the identity of a CQC inspector

If you are contacted by someone claiming to be a CQC inspector who tries gain access to services or information please:

  • consider whether they are asking you for information we should already have (such as the name of your registered manager).
  • bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

 Visit our website for further information.

Contact details...

The Care Home Covid Support Service will be available

Monday to Friday 9am – 4pm

Contact us:

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01773 546835


This service will be available for the next 4 months (April to August) where it will be reviewed at this point as to its demand, outcomes and potential need to continue.

End of Life Support

There is a telephone support line that offers advice and guidance to Care Homes and Domiciliary Care Agencies specifically in relation to supporting those who are at the end of life.  This service is available 7 days per week 8am-8pm. Dial 111-9-*6

In case of any CCG related queries-

There is a dedicated CCG inbox for Care Homes linked to the DDCCG Covid 19 inbox ddccg.carehomes@nhs.net 

Caring for People with Advanced Dementia and Palliative care needs

New NHS service for care homes and supported living services to get support. 

01332 980124

9am-5pm Monday to Friday.

Please click here for more information.


Community Dental Services, Please be aware they don’t provide out of hours services.




Nationwide Healthcare Providers Ltd (subject to contract).

Normanton Road Family Dental Centre,
254 Normanton Road,
Derby, DE23 6WD

(01332) 242526.



Thorpe and Hanji

Ashgate Dental Practice,
138 Ashgate Road,
Chesterfield, S40 4AQ

(01246) 232606

Wheelchair Services 

Alfreton Road
Derby DE21 4AQ

Barlborough Link
Midland Way

S43 4WW

Tel: 0808 169 8747

General enquiries: derbyshire@ajmhealthcare.org

NHS email: wheelchairservice.derbyshire@nhs.net

Social Media Support

WhatsApp Messenger – Apps on Google Play 

Derbyshire Care home Whatsapp Group

Register your interest to join with Lucy.McDonald@skillsforcare.org.uk

  Image result for facebookGroups:

Government launch dedicated coronavirus app for adult social care ...

The Care Workforce app

Available to download from Apple App Store and Google Play Store, as well as being accessible online at https://workforce.adultsocialcare.uk




The "React To" series of training and pocket guides are available to download from Apple App Store and Google Play Store as well as online at: http://www.reactto.co.uk/


Internet connection deals for care homes

As a care provider you may need to improve your internet connection to use technology more during the coronavirus (COVID-19) pandemic.

Priority connection with internet deals for care homes                                   

This page lists new internet deals available specifically for care homes which suppliers will fast-track to set up for you.  

We’ve listed the deals by the internet speed (Megabits Per Second or Mbps) needed for typical care homes of different sizes:

  • small (around one to 10 beds)                                                                 
  • medium (around 11 to 49 beds)
  • large (more than 50 beds)

Choosing an internet connection for your care home

Some contracts are only available to new customers or are specific to certain regions. Check with the supplier when you apply. 


Give feedback on care during the coronavirus (COVID-19) emergency

During the coronavirus emergency, it's more vital than ever that we hear about people's experiences.

That's why CQC are working with HealthwatchThink Local Act Personal (TLAP), our Experts by Experience, and voluntary and community organisations to make sure they reach as many people as they can.

They want to hear from people who have used health and care services - as well as their families, carers and loved ones. We also want to hear from people who work in health and care services.

Give your feedback now

Care Homes need your help!