The time we spend with our patients, clients, and each other is an important resource for improving clinical outcomes and health and wellbeing outcomes.
The Quality Conversations programme aims to support us to get the most from that time by providing us with a set of tools and resources for use in day to day practice.
The importance of wellbeing
What does Quality Conversations mean for DCHS?
A Quality Conversation is a considered, person-centred approach to an interaction which takes in to account the underpinning goals for both sides, including an understanding of the factors underpinning and contributing to a patient’s health and wellbeing.
Wider determinants of health & inequalities
What should frontline staff listen for as a sign that a patient is not coping?
What should frontline staff look for as a sign that a patient is not coping? (face to face observations)
What should frontline staff look for as a sign that a patient is not coping? (observations in the home 1)
What should frontline staff look for as a sign that a patient is not coping? (observations in the home 2)
Thinking about Inclusion & Diversity
Now more than ever Quality Conversations matter.
Top tips for having Quality Conversations, click here
Looking after youself is just as important as caring for your patients.
Our DCHS staff wellbeing team has planned a different focus or reflection for each month of 2019. We thought we would share this with you.
Download poster here
We have produced a video - Ann's story - to help us to think about the impact of Quality Conversations.
Quality Conversations draws on practitioners clinical, listening and coaching skills .
DCHS uses the GROW coaching model. (You can find out more about this model on the Quality Conversations training sessions.)
DCHS has also developed additional resources to support staff to reflect and consider their response to issues raised by their clients. Quality Conversations tools:
How to begin ....
How to ....
Please click on the image to view the Quality Conversations training slides.
Additional training slides - here
Quality Conversations is a change programme with behaviour change methodology at it’s heart.
Onward referral - here are some useful links to services and support that you can refer on to
Training opportunities in DCHS
Links with Nurse Revalidation
NHS Digital has produced/tested or approved a number of useful apps. Here are some examples of the free apps that are available.
Active 10 walking tracker
Couch to 5K
Baby buddy (pregnancy support)
Catch it (mental health)
Change4life food scanner
Link to NHS Apps Library
Please Note: Links marked with a * indicate you need to be on an NHS network OR connected via your smartcard for access